Start with your primary concern:

• Irregular periods, PCOS, endometriosis, PMS, hormonal acne, or post-pill symptoms → Hormone Balance + PMS Support
• Hot flushes, night sweats, brain fog, or sleep disruption in perimenopause or menopause → Menopause Balance
• Bloating, IBS, discomfort after eating, water retention, or gas → Debloat + Gut Glow
• Daily gut foundation, skin health, immune support, or vaginal health → Prebiotic + Probiotic
• A complete hormone and gut system → Kiko Trilogy

If you are unsure or dealing with overlapping concerns, email hello@kikovitals.com and we will point you in the right direction.

Yes. All Kiko products are formulated to work together. The most common combination is Hormone Balance with Prebiotic + Probiotic and Debloat + Gut Glow — which is what the Kiko Trilogy contains. Gut health and hormone health are connected systems, and supporting both produces better results than either alone.

The one combination we do not recommend is Hormone Balance and Menopause Balance simultaneously — both contain therapeutic-dose adaptogens and that combination has not been studied. Choose the one that matches your life stage.

No. Kiko's own FAQ recommends three months for best results, then as needed. After that, many women continue because they feel better with it as part of their routine. Some establish a good hormonal and gut baseline and find they can maintain it with a healthy lifestyle, returning to Kiko if symptoms come back. There is no dependency created by anything in the range.

The ingredients are natural and generally well tolerated. However, if you are on prescription medication — particularly antidepressants, thyroid medication, or hormone-based treatments — consult your doctor before starting. Kiko is happy to provide a full ingredient list for your practitioner on request at hello@kikovitals.com.

Kiko's FAQ confirms the products are halal. They contain no animal-derived ingredients. Kerri-Lee to confirm whether this refers to a formal certification or halal-friendly formulation, so the correct language is used.

Yes — and we encourage it. Email hello@kikovitals.com and we will provide a full formulation document for any product. Several customers have shared this with their GPs and naturopaths, and the feedback has consistently been positive about the ingredient quality and dosing.

Not currently. The amber glass bottles are fully recyclable and the brand operates under FSC-certified and carbon-neutral practices. Refill options are on the long-term roadmap.

All Kiko Vitals products are formulated and manufactured in South Africa in a certified laboratory, working with a team of naturopaths and biotech scientists. Made in SA, for SA women.

Never. Kiko Vitals is cruelty-free. No animal testing is involved at any stage of formulation, ingredient testing, or development.

• Woman and Home Beauty Awards 2024 — Winner, Best Gut Support Supplement (Debloat + Gut Glow)
• Woman and Home Beauty Awards 2024 — Winner, Best Menopause Support Supplement (Menopause Balance)
• Global Recognition Awards 2024 — Recipient
• Stevie Awards for Women in Business 2024 — Bronze, Social Change Maker of the Year
• SA Small Business Awards — Top 20 Winner
• Golden Women Awards — Winner, Best Young Woman Entrepreneur, Health and Fitness
• Forty Under 40 Africa — Kerri-Lee Taylor for Kiko Vitals

The Kiko subscription gives you 15% off every monthly order, automatic delivery, and full control to pause, skip, or cancel at any time. You sign up on the product page, and your chosen product ships every 30 days until you change or cancel. Everything is managed through your personal subscription portal — no need to contact us for routine changes.

You are not alone — this is one of our most common queries. The email newsletter sign-up and the product subscription are two completely separate things. If you checked out with a subscription selected and did not intend to, contact us immediately at hello@kikovitals.com with your order number and we will resolve it quickly.

Yes. Pausing is the best option if you have too much product on hand or are travelling. Log into your subscription portal and select pause — you can choose how long for. If you cannot find the portal link, email hello@kikovitals.com and we will send it to you directly.

Yes. Log into your subscription portal to add, remove, or swap products. If you want to change from one product to another or add something new to your existing order, you can do this yourself. If you need help navigating it, email us and we will send you a short video walkthrough.

You are charged on the same date each month as your original purchase. You will receive a reminder email before your order is processed, giving you a window to skip, pause, or adjust before the charge goes through. Orders ship within one to two business days of the charge.

Yes. There is no minimum commitment and no cancellation fee. Cancel through your subscription portal at any time. If you are considering cancelling because of product buildup or a temporary change in circumstances, pausing or skipping an order is often the better option — it keeps your savings in place for when you are ready to resume.

Yes. All subscription orders over R1200 qualify for free shipping, the same as one-time purchases.

The 15% subscription discount applies to each product in your subscription. If you have three products on subscription, all three are discounted individually, so the saving compounds across your order.

Orders are processed within one to two business days. Estimated delivery times by province:

• Western Cape: approximately 24 to 39 hours from dispatch
• Gauteng: approximately 48 to 66 hours
• KwaZulu-Natal: approximately 48 to 70 hours
• Other provinces: approximately two to four business days

These are estimates based on recent fulfilment data. Exact delivery times depend on your specific location.

Free delivery applies to all orders over R1200 within South Africa. For orders under R1200, shipping is calculated at checkout. International shipping rates are also calculated at checkout.

Yes. Kiko ships worldwide with the exception of Brazil, Russia, Belarus, and Spain. International shipping rates and delivery times are calculated at checkout.

Check all email folders, including junk and spam, for your dispatch confirmation and tracking link. If you cannot find it, email taylor@kikovitals.com with your order number and we will locate and resend your tracking.

Contact taylor@kikovitals.com as soon as possible with a photo and your order number. We will arrange a replacement promptly.

We accept returns of unused, unopened products in original condition within 14 days of purchase, for South African customers only. Refunds cover the product cost excluding shipping and are processed within one to two weeks of receiving the return. To start a return, email taylor@kikovitals.com with your order number. Return shipping is at your cost.

Opened products are not eligible for return under standard policy. If you have a genuine product concern — a reaction, a quality issue, or a product that arrived damaged or tampered with — contact taylor@kikovitals.com and we will assess it directly. Genuine concerns are always handled fairly.

Yes. Email taylor@kikovitals.com with your order details and the product you would like instead. Exchanges follow the same 14-day and unused-product conditions as returns.

Most Kiko products are not recommended during pregnancy. The Prebiotic + Probiotic is approved for pregnancy and breastfeeding — always let your doctor or midwife know. Hormone Balance and Menopause Balance are not recommended during pregnancy. For Debloat + Gut Glow, we are confirming the guidance with our health team — please email hello@kikovitals.com for current advice while this is updated. Moon Balm is not recommended during pregnancy as it was formulated for menstrual pain.

Do not take Kiko supplements if you are pregnant, with the exception of Prebiotic + Probiotic (consult your doctor). If you are on prescription medication — particularly for hormones, thyroid, or mental health — consult your doctor before starting. If you are under 16, check with a parent and a healthcare provider first. If you experience any adverse reaction to any product, stop immediately and consult a doctor.

For gut health products — Prebiotic + Probiotic and Debloat + Gut Glow — yes, teenagers can use these safely. Moon Balm is also safe for teenagers and is confirmed for use in Kiko's FAQ. For Hormone Balance and Menopause Balance, we recommend waiting until 18, or consulting a doctor first if a younger person has a diagnosed hormone condition where a practitioner recommends supplementation.

Yes. Always follow your doctor's guidance. If they ask you to pause or stop, do so. You can share Kiko's full ingredient list with your doctor so they can assess compatibility — email hello@kikovitals.com and we will send the formulation document directly to you or your practitioner.

Autoimmune conditions vary significantly in type, severity, and treatment. We recommend sharing the ingredient list with your specialist before starting, particularly for Hormone Balance or Menopause Balance. Some customers with autoimmune conditions use the gut range with good results, but always with their doctor's knowledge. Email us for full formulation documents.

The Kiko Club is our community of over 120,000 women across South Africa. When you sign up to the email list at kikovitals.com, you join the Kiko Club and receive our weekly wellness newsletter, early access to new products, exclusive offers, Expert Friday event access, and a community of women at every life stage. The newsletter sign-up and the product subscription are completely separate things — joining the Kiko Club is free and does not create a recurring product order.

For collaboration and influencer enquiries: email pr@kikovitals.com with the subject line "COLLABORATION REQUEST." For retail stockist applications: email victoria@kikovitals.com.

Kiko works with partners who are genuinely aligned with the brand's values — real women, real stories, education over hype.

Most women see results — the 4.94/5 rating across 800+ reviews reflects that. Individual responses to any supplement vary, and bodies are different. If you are in your first month and not noticing anything yet, the most likely explanation is timeline — the hormone-focused products take two to three months to fully express. If you are past month one and have genuine concerns, reach out at hello@kikovitals.com before concluding it is not working. The most common reasons for slower results are inconsistent dosing or not taking it with food. We will help troubleshoot before assuming it is not the right fit.

Yes, and it is informative. If your symptoms returned when you stopped, that tells you the product was actively maintaining your balance. Several reviewers have described running out for a week or two and finding their symptoms returned quickly — then restarting and returning to their baseline within a few weeks. The subscription exists partly for this reason: so you never have a gap in supply when you are settled into a routine that is working.